Shipping/Returns
We strive to ensure your order arrives as quickly and smoothly as possible. Here are the details regarding our shipping process:
Shipping Information
Processing Time
Orders are typically processed and shipped the next business day from the date of purchase. During busy seasons, processing may take up to 3 business days.
Shipping Methods
We offer standard shipping via reputable carriers to ensure reliable delivery of your items. Expedited shipping options may be available for an additional fee.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost during checkout before completing your purchase.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor the progress of your delivery.
International Shipping
Currently, we offer shipping to a wide range of countries. We hope to expand our international shipping options in the future to accommodate for all locations.
We want you to be completely satisfied with your purchase from CHRISTALONECLO. If you need to return or exchange an item, we're here to help. Please review our policy below:
Return and Exchange Policy
Returns
You may return unworn, unwashed, and undamaged items within 30 days of delivery for a full refund. Returns received after 30 days or items that are not in their original condition may be subject to a partial refund or store credit.
Exchanges
- If you would like to exchange an item for a different size or color, please contact us within 30 days of delivery. We will gladly assist you with the exchange process, depending on product availability.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund at no additional cost to you.
Final Sale Items
Certain items may be marked as final sale and cannot be returned or exchanged. Please check the product description carefully before making your purchase.
If you have any questions about our shipping and return policy, or if you need assistance with a return or exchange, please don't hesitate to contact our customer service team below. We are here to ensure your shopping experience with CHRISTALONECLO is enjoyable and hassle-free.
Thank you for choosing CHRISTALONE. GOD BLESS!